FAQs
Find answers to common questions about our products, ordering process, shipping, and policies. If you have a question that isn't answered here, please contact us directly via WhatsApp or email.
About Our Products
What are these products used for?
All products available through PEPTIVA.LIFE are supplied exclusively for research and laboratory purposes. They are research-grade compounds intended for scientific study and analysis. They are not intended for human or veterinary consumption, clinical application, or therapeutic use of any kind.
Are these products safe?
Our compounds are research-grade products with independently verified purity of 99% or higher. Every batch comes with a Certificate of Analysis from Brown Institute of Biomolecular Research confirming compound identity and purity. All products are supplied for research and laboratory purposes in accordance with our Terms and Conditions.
What purity level are your compounds?
All compounds in our catalog are verified to a minimum of 99% purity by independent HPLC and Mass Spectrometry analysis conducted by Brown Institute of Biomolecular Research. A Certificate of Analysis documenting batch-specific purity results is available for every product we carry.
Do you provide a Certificate of Analysis (COA)?
Yes. A Certificate of Analysis is available for every product batch, independently verified by Brown Institute of Biomolecular Research. The COA documents compound identity, purity percentage, and the analytical testing methodology used. Each product page includes a direct link to the COA verification portal where you can view the results for the current batch.
What form do the products arrive in?
All compounds are supplied in lyophilized (freeze-dried) form in sealed research vials. Lyophilization is a preservation process that removes moisture from the compound under controlled conditions, resulting in a stable powder that maintains integrity during shipping and storage. Please refer to the storage instructions on each product page or COA for specific requirements.
Ordering & Payment
Who can purchase from PEPTIVA.LIFE?
Our products are available to anyone interested in research-grade compounds for scientific and laboratory purposes. By completing a purchase, you confirm that you understand the nature of the products and that they will be used appropriately in accordance with applicable regulations.
How do I place an order?
Simply browse our catalog, add the compounds you require to your cart, and proceed through checkout. You will receive an order confirmation by email. Payment instructions will be provided at checkout. If you have any questions prior to ordering, our team is available via WhatsApp or email.
How do I pay for my order?
We accept payment via SINPE Móvil and bank wire transfer (SINPE via IBAN). SINPE Móvil is free and instant — simply transfer in CRC to our SINPE number and send us a payment screenshot via WhatsApp. Bank wire transfers can be made in either CRC or USD to our BAC account via IBAN, with a small local interbank transfer fee of approximately ₡1,500 (~$3 USD) depending on your bank. We do not accept credit cards or third-party payment processors.
What currency do you charge in?
Prices are displayed in both US Dollars (USD) and Costa Rican Colones (CRC) at a rate of 500 CRC per USD. SINPE Móvil payments are processed in CRC. Bank wire transfers can be made in either USD or CRC depending on your preference and banking arrangement.
Can I modify or cancel my order?
Order modifications or cancellations may be possible if the request is made before the order has been dispatched. Please contact us immediately via WhatsApp or email with your order number if you need to make a change. Once an order has been shipped, we are unable to modify or cancel it.
Shipping & Delivery
How are orders shipped and packaged?
All orders are shipped in discreet, professional packaging with no external branding or product description visible on the outside. Orders are dispatched within 24 to 48 hours of confirmed payment through Correos de Costa Rica's Pymexpress service. A tracking number is provided automatically once your order has shipped.
Do you ship across all of Costa Rica?
Yes, we deliver across Costa Rica. Orders to the Greater Metropolitan Area (GAM — San José, Alajuela, Cartago, Heredia) typically arrive the next business day. Orders to other regions may take 1 to 3 business days depending on your location. Tracking information will be provided with your dispatch confirmation.
How should I store the products when they arrive?
Storage specifications vary by compound and are listed on each individual product page and Certificate of Analysis. As a general guideline, lyophilized compounds should be kept away from direct light, heat, and moisture. Please refer to the specific storage instructions on your product page or COA for precise requirements.
Compliance & Legal
Is it legal to purchase these compounds in Costa Rica?
PEPTIVA.LIFE operates as a chemical supplier providing research-grade compounds for laboratory use. Our products are not classified as medicines or pharmaceutical products. We recommend that all buyers familiarise themselves with applicable local regulations regarding the purchase and handling of research compounds. By completing a purchase, the buyer accepts full responsibility for ensuring their use of the products complies with all applicable laws and regulations in their jurisdiction.
Why do your products say 'for research use only'?
Research-grade is a quality and classification designation used by chemical suppliers worldwide. It means the compounds have been produced and verified to a high standard of purity and quality for scientific purposes. This is the same classification used by research institutions, universities, and laboratories globally.
Does PEPTIVA.LIFE provide medical advice?
No. PEPTIVA.LIFE does not provide medical, clinical, pharmaceutical, or therapeutic advice of any kind. No information on our website should be interpreted as medical guidance, a diagnosis, or a treatment recommendation. We strongly encourage anyone with health-related questions to consult a qualified healthcare professional.
Didn’t find your answer?
Do not hesitate to contact us.







